Top 10 Best Car Insurances in the UK 2023


Car insurance is not just a legal requirement for UK drivers, but also a crucial safety net against financial risks associated with accidents, damages, and theft. With a plethora of options available, finding the best car insurance company goes beyond simply comparing prices on comparison websites. It's about finding the right balance between coverage, customer service, claims process, and policy management.

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In this article, we explore the premier car insurance providers in the UK, evaluating them based on the following pivotal aspects:

  • Insightful Customer Reviews:

We delve into comprehensive customer feedback to discern the insurers' reputations, ensuring they are responsive, reliable, and customer-centric.

  • Comprehensive Coverage Quality:

Our analysis delves into the depth and extent of coverage each provider offers, ensuring their policies safeguard against a range of potential risks effectively.

  • Purchase Facilities:

Some car insurance companies have a variety of very reliable payment methods, this also is important on reviewing the company.

By considering these critical dimensions, we uncover the best car insurance companies that not only offer excellent coverage but also prioritize efficient claims processing and provide convenient avenues for managing policies and making payments.


1. Direct Line: The All-Round Protector

  • Key Features:
  • Customer Review of 3.7/5 on Trustpilot (13, 854 Reviews)
  • Outstanding Customer Service
  • Individual multi-car discounts
  • Comprehensive policies (including business car insurance)
  • Extra Features:
  • Home Insurance
  • Pet Insurance
  • Payment Methods:
  • Visa
  • Mastercard
  • SafeKey



Direct Line takes the lead due to its outstanding customer service, individual multi-car discounts, and comprehensive policies, including business car insurance. With various brands and products under the Direct Line Group umbrella, customers have options to protect their homes, businesses, pets, and more. Their car insurance solutions emphasize affordability and quality, offering benefits like guaranteed hire cars, onward travel, and a fair claim commitment.



2. Admiral: Tailored Excellence

  • Key Features:
  • Customer Review of 4.2/5 on Trustpilot (31, 651 Reviews)
  • Offer a variety of products MultiCover and MultiCar Insurance
  • Experience in the Car Insurance Market since 1993
  • Ease of purchase
  • Policy clarity
  • Coverages:
  • Theft
  • Fire
  • Damage
  • The Cost of Repairs or Replacement after accidents
  • Extra Features:
  • home insurance
  • travel insurance


  • Payment Methods:
  • Visa,
  • Mastercard,
  • American Express,
  • Switch/Maestro,
  • Solo
  • Delta.
  • For most policies, you can also pay monthly by Direct Debit

Admiral, a UK-based insurance specialist, garners attention for its customer-oriented approach. Verified customer reviews award Admiral with an overall rating of 4.2 out of 5 on Trustpilot, with high scores for ease of purchase, policy clarity, and value for money. Admiral's car insurance tiers include comprehensive, third-party only, and third party, fire, and theft coverage. Their comprehensive plan covers damages, theft, fire, and even the cost of repairs or replacements after accidents.


3. CSIS: Serving the Civil Service

  • Key Features:
  • Customer Review of 4.7/5 on Trustpilot (484 Reviews)
  • Competitive pricing with voluntary excess available to reduce premiums.
  • Comprehensive or third party, fire and theft policies
  • Optional motor legal and breakdown cover 8 out of 10 clients renew with us each year
  • Monthly and Annual premium payment available Immediate cover available
  • Helpful phone service
  • Extra Features:
  • home insurance
  • travel insurance

The Civil Service Insurance Society (CSIS) excels in customer experience, making it a preferred choice for civil service workers. With over 97% customer satisfaction in complaints handling, CSIS offers interest-free monthly instalments, no administration fees, and comprehensive coverage tailored to the needs of civil service employees.


4. John Lewis Finance: Quality and Trust


  • Key Features:
  • Customer Review of 3.9/5 on Trustpilot (51,005 Reviews)
  • Product quality and delivery trusted by Britain over 150 years,
  • Pays out if you damage your car, someone else's car or injure someone in an accident, regardless of who is at fault.
  • Coverages:
  • Car theft Protection
  • Fire Damage Protection.
  • Accidents
  • Extra Features:
  • Custom-designed Partnership Card
  • Personal Loans
  • Price-matched Foreign Currency and
  • Money Transfers


John Lewis Finance secures the fourth spot due to its high customer service and complaints handling ratings. With a history of over 150 years, John Lewis Finance offers car insurance policies underwritten by Covea Insurance plc. Their policies include features like misfuelling cover, uninsured driver protection, courtesy cars, onward travel coverage, and 90-day European cover. Customers can also customize their policies with optional extras like legal protection and breakdown cover.


5. Hastings: Flexibility and Affordability

  • Key Features:
  • Customer Review of 4.1/5 on Trustpilot (125,665 Reviews)
  • Direct and Premier policies are 5 Star-rated by Defaqto.
  • Over 25 years of driver protection experience
  • Easy access to your policies, payments, and documents
  • Change or update a car policy in a few simple steps.
  • Start or track a car claim without the need to call.
  • MultiCar Insurance:
  • 10% discount on each car (applied at next renewal on existing customer live policies)
  • Add cars for anyone living at your address
  • Each car can have a different cover level and excess amount
  • Product quality and delivery trusted by Britain over 150 years,
  • Home Insurance:
  • New for old (excluding linens and clothing)
  • Alternative accommodation cover for all your family and pets
  • Each policy we offer can be tailored to match your individual needs and budget
  • Bike Insurance:
  • 90 days of EU cover each trip abroad per trip
  • Multi bike - savings on additional bikes
  • Premier bike insurance policies are Defaqto 5 Star rated
  • Van Insurance:
  • Courtesy vehicle while yours is being repaired
  • 90 days of EU cover each trip abroad, per trip, when used for social, domestic and pleasure purposes
  • Optional extras, such as personal accident, breakdown and substitute vehicle cover
  • Coverages:
  • Car theft Protection
  • Fire Damage Protection.
  • Accidents
  • Extra Features:
  • Easy-to-use app
  • Personal Loans

Hastings, a leading general insurance provider, enters the top ranks with its flexible car insurance options. Customers can enhance their policies by adding features like enhanced personal accident cover, breakdown assistance, motor legal expenses, and key protection. With a strong TrustPilot rating of 4.3/5, Hastings demonstrates its commitment to customer satisfaction and affordable coverage.


6. Churchill: Innovative Solutions

  • Key Features:
  • Customer Review of 4.1/5 on Trustpilot (12,249 Reviews)
  • Medical expenses following an accident.
  • 24-hour emergency helpline,
  • Repairs guaranteed for 5 years.
  • Courtesy car as standard, with comprehensive cover, while your car is being repaired by their approved repairer.
  • Subject to availability.
  • The possibility of choice between a replacement, upgrade, or the money when your car is written off.
  • If your car’s vandalized, you’ll keep your No Claim Discount.
  • Coverages:
  • Personal accident cover for policyholder and spouse or partner
  • Medical expenses following an accident.
  • Extra Features:
  • Home Insurance
  • Personal Loans
  • Multi-car discount
  • Vandalism Promise

Churchill Insurance, a pioneer in direct motor insurance since 1989, earns recognition for individual multi-car and business car insurance offerings. Besides standard features like a 24-hour emergency helpline and courtesy cars, Churchill is known for its DriveSure telematics policy, promoting safe driving among young drivers while lowering premiums.


7. Aviva: Multi-Car Expertise

  • Key Features:
  • Customer Review of 4.1/5 on Trustpilot (29,305 Reviews)
  • Sparkling trophy cabinet
  • Over 325 years of Experience
  • 24-hour emergency helpline,
  • Extra Features:
  • Home insurance
  • Life insurance
  • Pensions and Investments
  • Health insurance

Aviva stands out as a top multi-car insurance provider, offering up to a 10% multi-car discount for policies covering up to five vehicles registered at the same address. Aviva's comprehensive coverage includes loss or damage to the insured vehicle, liability, uninsured drivers, vehicle recovery, and more. As a multinational insurer serving millions of customers worldwide, Aviva provides flexible coverage options tailored to different needs.


8. Age Co: Tailored for Seniors

Age Co specializes in financial products and services for individuals over 50. With options for comprehensive, third-party fire and theft, and third-party only coverage, Age Co caters to the needs of older drivers. Their policies feature unique benefits like a message relay service, coverage for audio equipment, and extensive European cover.8.

9. Bell Insurance: Empowering Young Drivers

Bell Insurance, a subsidiary of the Admiral Group, focuses on car insurance for first-time, safe, and young drivers. Its innovative "plug-and-drive" black box technology promotes responsible driving and offers fair premiums based on driving behavior.


10. Dial Direct: Comprehensive Solutions

Dial Direct, one of the UK's largest insurance companies, provides comprehensive car, van, and home insurance products. With features like no excess windscreen repairs, coverage for uninsured motorists, and a strong TrustPilot rating of 4.5/5, Dial Direct ensures robust protection for policyholders.



In a crowded market of car insurance providers, it's essential to consider factors beyond just the price tag. The best car insurance company offers a combination of coverage, customer service, claims handling, and policy customization to ensure that you're protected on the road. Evaluate your needs, compare policies, and make an informed decision that aligns with your requirements and budget. Always remember to verify current information before making any final decisions.


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