Refund Policy

Full reports are non-refundable digital products. A full car history report is digital content, shown on screen straight after payment and sent to you by email. Once a report has been delivered it cannot be cancelled or refunded. This includes changing your mind, no longer needing the report, or a report that finds no records: a clear result is still a result.

Check before you buy. The free check shows the vehicle's DVLA details, MOT history and mileage anomaly check at no cost, and our sample report shows everything a full report contains, so you can see what you are buying first.

What a report can and can't contain. A report shows what each data source holds for the vehicle. Some details, such as the paint code, engine and technical information, weights and dimensions or engine codes, are only shown when the source has them; if the paint code is missing we can try to get it for you from the manufacturer or a UK dealer on request.

If something goes wrong. If we could not deliver the report you paid for, or it is faulty (for example it does not load, or it shows a different vehicle), contact us within 30 days at [email protected] with the registration and your order email. We will put it right or run the report again; if we cannot supply the report you paid for, you get your money back for that report. Your statutory rights are not affected.

Reports bought in the app. Reports bought in the CarCheckUp app for iPhone or Android are paid through the App Store or Google Play. Refund requests for those purchases are handled by Apple or Google under their own policies.

Questions. Our office hours are 09:00 to 17:00, Monday to Friday. If you have a question about a car check, contact us.