Refund Policy

At carcheckup.co.uk, we stand behind the quality of our products and offer a 30-day money-back guarantee to ensure complete customer satisfaction. We are confident that you will be pleased with your purchase, and in the rare case that you are not satisfied, we will provide a full refund.

To initiate a refund, please provide us with snapshots of the issues you encountered with your report. However, please note that our refund policy is not applicable in certain circumstances, such as when the report is viewable on your screen or if a premium check yields some results.

If the paint code is not included in your report, we can provide it manually upon request, subject to availability from the vehicle manufacturer or an authorised dealer in the UK. Engine and Technical Information, Weight and Dimension Check, and Engine Codes Check may also be unavailable in your report if they are not present in the DVLA database.

We issue a significant number of free reports every month to assist our valued customers in the used car community. Refunds will be processed within 24-48 hours of receiving the refund request, with no delays or questions asked.

At carcheckup.co.uk, we value your trust and are committed to providing high-quality products and services. Our office hours are 09:00 - 17:00, and if you have any questions regarding your car check, please do not hesitate to contact us through the help page.

Please be aware that the information provided on our website is for informational purposes only, and we make no warranties or guarantees about its accuracy or completeness. Your use of the site and any information provided is at your own risk, and we will not be held liable for any damages incurred.